Troubleshooting
Is there an issue with your SOWA products?
Here is a visual guide to troubleshoot your SOWA products. For the complete manual, please use the link below.
Is the speakers turned on?
Verify that speakers are turned on (the user interface will be lit).
→ Press the power button on one or more speakers to turn them on.
→ If a speaker won't turn on, charge the battery.
The speaker won’t play after connecting device?
You have connected a microphone or playback device to an input, but the speaker I have connected to is not playing?
→ Make sure that the speaker is in either Host mode (the Host light in the top of the interface lights up), or Standalone mode (neither Host or Join is lit)
→ Make sure that the speaker is turned up on the "Local volume" knob, as well as on the XLR input knob (if microphone is connected), or that the smart phone is turned up.
Only one speaker can detect a connected device?
The speaker you have connected a microphone or smartphone to is playing, but other speakers are not?
→ Verify that all speakers are turned on (the user interface will be lit).
→ Press the power button on one or more speakers to turn them on.
→ If a speaker won't turn on, charge the battery.
→ Make sure that only one speaker in your system is set to Host mode (see how).
→ Make sure that all Joining speakers are in Join mode (see how).