Classic collection
Quick start, Troubleshooting and Firmware update.
Welcome to the support page for the SOWA Classic collection, including the SOWA Pro, SOWA Pro XL, and limited edition SOWA Midnight. For visual support, visit SOWA Academy. For emergencies, contact us directly through our support line.
Troubleshooting
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Verify that speakers are turned on (the user interface will be lit). Press the power button on one or more speakers to turn them on. If a speaker won't turn on, charge the battery.
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You have connected a microphone or playback device to an input, but the speaker I have connected to is not playing?
→ Make sure that the speaker is in either Host mode (the Host light in the top of the interface lights up), or Standalone mode (neither Host or Join is lit)
→ Make sure that the speaker is turned up on the "Local volume" knob, as well as on the XLR input knob (if microphone is connected), or that the smart phone is turned up.
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The speaker you have connected a microphone or smartphone to is playing, but other speakers are not?
Verify that all speakers are turned on (the user interface will be lit).
Press the power button on one or more speakers to turn them on.
If a speaker won't turn on, charge the battery.
Make sure that only one speaker in your system is set to Host mode.
Make sure that all Joining speakers are in Join mode. Press the "role select" button, until the "JOIN" light is on. The speaker is now listening for nearby speakers in "HOST" mode.
Make sure that all your speakers are on the same Link channel, see this section of the SOWA manual.
Make sure that no-one nearby is using another SOWA system on the same channel as your system.
Quick start
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Power up the speaker.
Connect an audio source.
Play a tune and adjust the volume.
You can play up to four independant SOWA systems simultaneously. Press the LINK button, and rotate the Global Volume knob, to select one of four channels for a SOWA.
If one or more SOWAs are not playing immediately, they may be on different channels. Check this using this procedure.
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Power up the speakers.
Select HOST mode on one SOWA, using the role select (audio source) button.
Set all other speakers to JOIN mode, using the role select (audio source) button.
Connect an audio source to the SOWA in Host mode, and start playing.
Play a tune and adjust the volume.
You can play up to four independant SOWA systems simultaneously. Press the LINK button, and rotate the Global Volume knob, to select one of four channels for a SOWA.
If one or more SOWAs are not playing immediately, they may be on different channels. Check this using this procedure.
Firmware update
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On a Windows 10 or 11 computer, download the SOWA Firmware Updater App.
Install the firmware update app on the computer.
If Windows prompts you with “Windows protected your PC”, press more info, and then run anyway.
Power down the SOWA. Then hold the power button on the SOWA until it starts flashing.
Wait a couple of seconds, then press the Bluetooth button (if it is not already flashing).
Open the SOWA Firmware Updater App and follow the instructions.
Read the full manual
Didn’t find what you were looking for?
If there was no answer for your question please do not hesitate to reach out to us and we will answer you as quick as possible.
support@sowasound.com
(45) 42 70 70 75
Dortheavej 6
Copenhagen, DK 2400